Refund policy

Last updated: November 6, 2026

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or incorrect, contact us at ibdjdave@gmail.com within 30 days of delivery.

Please include your order number, a description of the problem, and clear photos so we can review the issue and arrange an appropriate resolution.

Exceptions and non-returnable items

Our apparel and accessories are produced on demand specifically for each order.

We generally cannot accept returns or exchanges for changes of mind, incorrect size selections, or color preferences, except where required by applicable law.

If your item arrives damaged, defective, or incorrectly printed, please contact us so we can review the issue and determine whether a replacement, reprint, or refund is appropriate.

Your rights under applicable consumer protection laws remain unaffected.

Exchanges

Because our products are made to order, we generally do not offer exchanges for incorrect size selections, color preferences, or changes of mind, except where required by applicable law.

If you receive an incorrect, damaged, or defective item, please contact us at ibdjdave@gmail.com with your order number and photographs. We will review the issue and determine the appropriate resolution, including a replacement or refund where applicable.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

Once we have reviewed your request and any supporting photographs or documentation, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, unless otherwise required by applicable law. Your bank or payment provider may need additional time to process the refund.

For damaged, defective, or incorrectly printed products, we may offer an appropriate replacement, reprint, or refund depending on the circumstances and your rights under applicable law.

If you have questions about an approved refund, please contact us at ibdjdave@gmail.com.

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at ibdjdave@gmail.com or use the contact details in our contact information policy.